FAQs

Please find below a selection of questions we are frequently asked question regarding terms and conditions of the site and anything else related to our templates.

How / When can I download purchased product?

After we have successfully received your payment, your order information will be emailed to the address. It normally happened within minutes. If you do not receive this information in 24 hours from your completed order process please contact us support at CmsBold. With this information you can access the commercial download section to download our products and access our Forums.

Can I modify the source code of product?

Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.

What happens after my order expires?

Once your subscription expires, you will not be able to download, get updates or create new posts to get technical support in PREMIUM Templates box on our Forum. Please renew and get discount up to 20%.

Can I use the template on my site after my subscription runs out?

Yes. Any template you have downloaded after your purchase is yours to use for as long as you like.

How can I contact CmsBold for support?

We offer fast and thorough support options via our support forum and live chat system. If you have a query regarding your membership please use the contact form and supply PayPal transaction, user id and email address details.

Can I redistribute the templates after I join?

You can use the design of templates you purchased for your own use or on a clients site but not for re-selling or posting for download for free or otherwise.

What hours is your business open?

Our official hours of business are from 9am to 6pm Monday to Friday (GMT+7). We will endeavour to respond to your email / forum posts within 24 hours.

Can I pay in a method other than paypal?

At the moment Paypal is the only method available for purchasing templates. If you must use another method, please use the contact form, our supporters will help you.

Do you offer a refund?

Yes, within 7 days after your purchase date.

If you are not satisfied with our products after reading our documentation, you have the unconditional right to request a refund within 7 days after the purchase date. It would be appreciated if you could provide us with some helpful feedback so that we can win you back in the future.

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